Welcome Offer Terms and Conditions

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  Comforting Companions Home Care LLC is accepting a limited number of new private-pay clients for care beginning during August 2026.

Qualified families who join the August Priority Care List will receive priority consideration for consultation and assessment scheduling, caregiver matching, and available care-start dates.

Joining the Priority Care List does not reserve services or guarantee acceptance, staffing, a particular caregiver, or a specific start date.

1. Welcome Offer

New clients who satisfy all requirements stated in these terms will receive a one-time $50 Welcome Credit.

The credit is intended to be applied toward the client’s second week of eligible services. Operationally, the credit will be applied to the first eligible invoice issued after the client has:

● Completed the first qualifying service week;

● Paid all charges for that qualifying week in full; and

● Remained active and in good financial standing.

The second week of service is not free. The $50 Welcome Credit will be deducted from eligible service charges, and the client or responsible payer remains responsible for the remaining balance.

2. Offer Period

To qualify:

● The client must register for the August Priority Care List before available launch capacity is filled.

● The client’s first completed service shift must occur between August 1 and August 31, 2026.

● Comforting Companions Home Care LLC may approve a later start date in writing when the delay is caused by caregiver availability, scheduling, or another agency-approved circumstance.

Submitting a request during the offer period does not guarantee that services can begin during August.

3. Eligibility Requirements

The client must satisfy all of the following requirements:

● Be a new Comforting Companions Home Care LLC client who has not previously received paid services from the agency.

● Receive services through a private-pay arrangement.

● Establish an approved recurring care schedule of at least 15 billable hours per week.

● Complete the required consultation and client assessment.

● Be accepted for services by Comforting Companions Home Care LLC.

● Sign all required service agreements, care-plan documents, acknowledgments, and authorizations.

● Maintain an approved payment method on file.

● Pay the first scheduled week of service in advance according to the agency’s payment policy.

● Complete at least 15 billable hours during the first qualifying service week.

● Pay all charges for the first qualifying service week in full.

● Maintain an active service agreement and remain in good financial standing when the credit is applied.

Failure to satisfy any eligibility requirement may result in the client becoming ineligible for the Welcome Credit.

4. First Qualifying Service Week

For purposes of this offer, the first qualifying service week means the first seven consecutive calendar days beginning with the client’s first completed service shift.

During that period, the client must complete and pay for at least 15 billable service hours.

Hours that are merely scheduled do not count toward the requirement unless the services are completed and billable under the client’s service agreement.

The following do not count toward the 15-hour requirement:

● Cancelled or declined shifts;

● Unpaid services;

● Complimentary services;

● Assessments or consultations;

● Care-start deposits;

● Administrative charges;

● Cancellation charges;

● Late-payment charges;

● Transportation or mileage charges;

● Other non-care fees; or

● Services that are refunded, reversed, disputed, charged back, written off, or otherwise not successfully collected.

If the agency cancels or is unable to staff a scheduled shift, that occurrence alone will not disqualify an otherwise eligible client. Comforting Companions Home Care LLC may extend the qualification period or apply the credit to the next eligible invoice after the required 15 billable hours have been completed and paid.

5. Recurring Service Requirement

The Welcome Offer is intended for clients establishing ongoing weekly care—not one-time, occasional, or temporary individual shifts.

The client must establish a recurring schedule of at least 15 hours per week and maintain that schedule through the date the credit is earned and applied.

The client may lose eligibility if, before the credit is applied:

● The recurring schedule is reduced below 15 hours per week;

● The client suspends or terminates services;

● The client repeatedly cancels scheduled shifts;

● The client fails to make payment as agreed;

● The payment method is declined or withdrawn;

● The account becomes past due; or

● The client otherwise fails to comply with the service agreement.

An agency-approved schedule adjustment caused by caregiver availability or another agency operational need will not automatically disqualify the client.

6. Application of the Welcome Credit

The Welcome Credit:

● Is limited to one $50 credit per care recipient, household, responsible payer, and service agreement.

● Will be applied only after the first qualifying service week has been completed and paid in full.

● May be applied only to eligible home care service charges provided by Comforting Companions Home Care LLC.

● Cannot reduce an invoice below $0.

● Has no cash value.

● Cannot be transferred, assigned, exchanged, refunded, or redeemed for cash.

● Cannot be applied retroactively.

● Cannot be used toward the first week’s advance payment.

● Cannot be used toward a care-start deposit, assessment, administrative fee, cancellation charge, late charge, transportation charge, mileage charge, or outstanding past-due balance.

● Cannot be combined with another discount, promotional credit, introductory offer, negotiated rate, or special pricing arrangement unless approved in writing by Comforting Companions Home Care LLC.

Submitting multiple forms, using different family contacts, changing payment methods, or establishing multiple schedules for the same care recipient or household does not create eligibility for additional credits.

Any unused portion of the credit will be forfeited. No unused amount will be carried forward, refunded, or paid in cash.

7. Refunds, Payment Disputes and Chargebacks

The Welcome Credit will not be earned or applied if any payment associated with the first qualifying service week is:

● Declined;

● Refunded;

● Reversed;

● Disputed;

● Charged back;

● Written off;

● Returned for insufficient funds; or

● Otherwise not successfully collected.

If a payment is reversed after the Welcome Credit has been applied, Comforting Companions Home Care LLC may remove the credit, restore the credited amount to the client’s account, and pursue payment according to the service agreement and applicable law.

8. Priority Care List

Placement on the August Priority Care List provides priority consideration only.

It does not guarantee:

● Acceptance as a client;

● Immediate service availability;

● A particular caregiver;

● A specific care-start date;

● A particular schedule;

● Coverage for every requested shift;

● Continuity with one caregiver;

● Services in every neighborhood or ZIP code; or

● That the agency can meet every requested care need.

A place on the list does not constitute a service agreement, reservation, or promise to provide services.

Care may begin only after:

● The client assessment has been completed;

● The agency determines that it can safely and appropriately meet the client’s non-medical care needs;

● A suitable schedule and caregiver match are available;

● All required agreements and authorizations are signed;

● The care plan is completed;

● Required advance payments are received; and

● All admission requirements are satisfied.

Comforting Companions Home Care LLC reserves the right to decline or postpone a care start when the agency cannot safely, appropriately, or consistently fulfill the requested services.

9. Caregiver and Schedule Availability

Caregiver availability depends on several factors, including:

● Requested days and hours;

● Service location;

● Length and frequency of shifts;

● Level of assistance required;

● Caregiver qualifications;

● Client preferences;

● Transportation and travel considerations;

● Weekend, overnight, or holiday coverage; and

● The agency’s ability to provide consistent and reliable services.

Comforting Companions Home Care LLC does not guarantee that one caregiver will provide every shift. The agency may assign, replace, or reassign caregivers when necessary for scheduling, safety, continuity, performance, availability, or operational reasons.

10. Service Area

The Welcome Offer applies only to eligible clients approved to receive services within Comforting Companions Home Care LLC’s authorized service area, including:

● Las Vegas;

● North Las Vegas; and

● Henderson.

Availability may vary by neighborhood, ZIP code, requested schedule, service needs, travel requirements, and caregiver availability.

11. Cancellations and Schedule Changes

All services remain subject to the agency’s current:

● Cancellation policy;

● Minimum-shift requirements;

● Scheduling procedures;

● Payment policies;

● Holiday rates;

● Weekend or overnight rates;

● Short-shift charges;

● Urgent-start charges; and

● Other applicable service terms.

Cancelled, declined, unpaid, refunded, or non-billable hours do not count toward the 15-hour eligibility requirement.

Receiving the Welcome Credit does not modify, replace, or waive any provision of the client’s service agreement.

12. Offer Capacity and Availability

The August Priority Care List and Welcome Offer are subject to limited client capacity, caregiver staffing, scheduling availability, and the agency’s ability to safely deliver services.

Comforting Companions Home Care LLC may close the Priority Care List when available capacity has been reached.

The agency may modify, suspend, extend, or discontinue the offer for future applicants. Changes will not invalidate a credit already earned by a client who has fully satisfied the written eligibility requirements before the effective date of the change.

13. No Guarantee of Care Outcomes

Comforting Companions Home Care LLC provides non-medical personal care and supportive home care services.

Participation in the Priority Care List or Welcome Offer does not guarantee:

● A particular health, safety, functional, or personal outcome;

● Prevention of falls, hospitalization, illness, injury, or emergency;

● Continuous or uninterrupted caregiver availability;

● A specific caregiver assignment; or

● That the client’s needs will remain within the agency’s permitted scope of service.

Changes in the client’s condition, safety needs, or requested services may require reassessment, a revised care plan, additional staffing, a schedule change, or referral to an appropriate medical or emergency provider.

14. Relationship to the Service Agreement

These Welcome Offer Terms supplement the client’s signed service agreement.

They do not replace the agency’s:

● Service agreement;

● Rate schedule;

● Care plan;

● Payment authorization;

● Cancellation policy;

● Client rights and responsibilities;

● Admission criteria; or

● Other signed policies and disclosures.

If there is a conflict involving service delivery, payment obligations, cancellation charges, scheduling, or client responsibilities, the signed service agreement and applicable law will control unless these promotional terms expressly provide otherwise.

15. Questions About the Offer

Questions regarding eligibility or application of the Welcome Credit must be submitted to Comforting Companions Home Care LLC.

Eligibility will be determined from the written offer terms, the client’s service records, completed hours, account history, payment status, and signed service agreement.